On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Elko (NV); On-site; USD 35,000 - 45,000; Full time

Job summary

A global technology services company located in Elko, Nevada is looking for a Dynamic PC Support professional to provide customer support for a range of client products. The role includes troubleshooting for desktops and laptops while adhering to service level agreements. Candidates should have technical school certification, experience with customer service is a plus, and must possess a valid driver’s license. The position requires physical capability to handle computer equipment and a basic repair tool kit.

Qualifications

• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.
• Valid Driver’s License and reliable transportation required.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver service calls as per service level agreements.
• Complete administrative tasks associated with each call.
• Ensure control of assets and inventory for client service agreements.

Skills

Customer support

Technical troubleshooting

Communication

Basic repair skills

Driving skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A global technology services company located in Elko, Nevada is looking for a Dynamic PC Support professional to provide customer support for a range of client products. The role includes troubleshooting for desktops and laptops while adhering to service level agreements. Candidates should have technical school certification, experience with customer service is a plus, and must possess a valid driver’s license. The position requires physical capability to handle computer equipment and a basic repair tool kit.