On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Baton Rouge (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading technology services provider in Baton Rouge, Louisiana is looking for a Dynamic PC Support technician. The candidate will provide customer support and perform technical troubleshooting for client products. Responsibilities include managing service calls, ensuring customer satisfaction, and maintaining necessary certifications. The ideal applicant should have technical school certification and some experience in customer service. The position may require physical tasks such as lifting equipment and driving to locations.

Qualifications

• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.
• Maintain required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver service calls within established SLA.
• Meet customer service satisfaction criteria.
• Complete administrative tasks related to service calls.
• Report activity in an accurate and timely manner.

Skills

Technical communication

Ability to drive to client locations

Ability to lift equipment up to 50 lbs

Basic repair tool kit

Education

Technical school certification or equivalent

Job description

A leading technology services provider in Baton Rouge, Louisiana is looking for a Dynamic PC Support technician. The candidate will provide customer support and perform technical troubleshooting for client products. Responsibilities include managing service calls, ensuring customer satisfaction, and maintaining necessary certifications. The ideal applicant should have technical school certification and some experience in customer service. The position may require physical tasks such as lifting equipment and driving to locations.