On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Hagerstown (MD); On-site; USD 40,000 - 50,000; Full time

Job summary

A global technology service provider is seeking a Technical Support Specialist in Hagerstown, MD. The role involves troubleshooting, providing customer support for various equipment, and ensuring timely service delivery. Candidates should have technical school certification and up to 2 years of relevant experience. A valid driver's license and the ability to lift up to 50 lbs are necessary. This position offers an opportunity to grow in a dynamic environment with a focus on customer satisfaction.

Qualifications

• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the service level agreement.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Ensure control of assets and inventory through prompt turnaround of parts.
• Report all activity in an accurate and timely manner.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair tool kit

Education

Typically requires technical school certification or equivalent

Tools

Knowledge of relevant software and hardware

Job description

A global technology service provider is seeking a Technical Support Specialist in Hagerstown, MD. The role involves troubleshooting, providing customer support for various equipment, and ensuring timely service delivery. Candidates should have technical school certification and up to 2 years of relevant experience. A valid driver's license and the ability to lift up to 50 lbs are necessary. This position offers an opportunity to grow in a dynamic environment with a focus on customer satisfaction.