On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Longview (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading technology services provider is seeking a Dynamic PC Support professional based in Longview, Texas. This role involves troubleshooting and repairing desktops and laptops, while ensuring high customer service satisfaction. Ideal candidates should possess a technical school certification and have some experience in customer service. Responsibilities include managing service calls, maintaining equipment inventory, and adhering to safety policies. A valid driver's license and basic repair tools are required. Competitive compensation is offered.

Qualifications

• 0-2 years of relevant experience in technical support.
• Previous customer service experience is a plus.
• Maintaining required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within established service level agreement.
• Complete real-time reporting of all calls.

Skills

Communication regarding technical issues with clients

Ability to drive to client locations

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Job description

A leading technology services provider is seeking a Dynamic PC Support professional based in Longview, Texas. This role involves troubleshooting and repairing desktops and laptops, while ensuring high customer service satisfaction. Ideal candidates should possess a technical school certification and have some experience in customer service. Responsibilities include managing service calls, maintaining equipment inventory, and adhering to safety policies. A valid driver's license and basic repair tools are required. Competitive compensation is offered.