On-Site Deskside Technician II – St. Louis

Stefanini Group; St. Louis (MO); On-site; USD 25,000 - 39,000; Full time

Job summary

Stefanini Group is seeking a Deskside Technician II for an on-site, full-time role in St. Louis, MO. The technician will install, configure, and troubleshoot desktops, laptops, peripherals, and mobile devices, and resolve hardware/software incidents in person.

Responsibilities include ticket management, documenting solutions, and escalating complex issues when needed. The role emphasizes clear communication, strong customer service, and adherence to ITIL-based practices, with on-site support in

Qualifications

• Deskside and end-user support experience with desktop/laptop hardware installation and troubleshooting.
• Proficiency with Windows OS and standard office applications; basic network troubleshooting.
• Ability to manage service tickets, document work, and follow IT incident management processes.

Responsibilities

• Install, configure, and troubleshoot desktops, laptops, peripherals, and mobile devices on-site.
• Resolve hardware and software incidents and document solutions; escalate complex issues as needed.
• Manage tickets and communicate effectively with users, adhering to SLAs.
• Support operating systems and standard applications; perform basic network connectivity checks.
• Coordinate with other IT teams for larger initiatives and improvements.

Skills

Deskside support

Windows OS proficiency

Ticket management

Customer service

ITIL knowledge (beneficial)

Education

CompTIA A+ or Microsoft certifications (beneficial)

Job description

Stefanini Group is seeking a Deskside Technician II for an on-site, full-time role in St. Louis, MO. The technician will install, configure, and troubleshoot desktops, laptops, peripherals, and mobile devices, and resolve hardware/software incidents in person.

Responsibilities include ticket management, documenting solutions, and escalating complex issues when needed. The role emphasizes clear communication, strong customer service, and adherence to ITIL-based practices, with on-site support in