Deskside Technician II

Stefanini Group; St. Louis (MO); On-site; USD 25,000 - 39,000; Full time

Job summary

Stefanini Group is seeking a Deskside Technician II for an on-site, full-time role in St. Louis, MO. The technician will install, configure, and troubleshoot desktops, laptops, peripherals, and mobile devices, and resolve hardware/software incidents in person.

Responsibilities include ticket management, documenting solutions, and escalating complex issues when needed. The role emphasizes clear communication, strong customer service, and adherence to ITIL-based practices, with on-site support in

Qualifications

• Deskside and end-user support experience with desktop/laptop hardware installation and troubleshooting.
• Proficiency with Windows OS and standard office applications; basic network troubleshooting.
• Ability to manage service tickets, document work, and follow IT incident management processes.

Responsibilities

• Install, configure, and troubleshoot desktops, laptops, peripherals, and mobile devices on-site.
• Resolve hardware and software incidents and document solutions; escalate complex issues as needed.
• Manage tickets and communicate effectively with users, adhering to SLAs.
• Support operating systems and standard applications; perform basic network connectivity checks.
• Coordinate with other IT teams for larger initiatives and improvements.

Skills

Deskside support

Windows OS proficiency

Ticket management

Customer service

ITIL knowledge (beneficial)

Education

CompTIA A+ or Microsoft certifications (beneficial)

Job description

Company Description

Stefanini Group is a global technology consulting company with 37 years of experience and operations in 41 countries. With more than 35,000 team members, the company focuses on driving digital transformation and delivering measurable business results. Stefanini works through specialized business units in areas such as consulting, analytics and AI, banking and payments, cybersecurity, manufacturing 4.0, and digital marketing. Recognized as one of the most internationalized technology companies in Brazil, Stefanini emphasizes collaboration, strategic partnering, and an AI-first approach to transforming client businesses. Candidates joining Stefanini can expect a multicultural environment and opportunities to work with advanced technologies and innovative solutions.

Role Description

The Deskside Technician II is a full‑time, on‑site role based in St Louis, MO, providing hands‑on technical support to end users. This role includes installing, configuring, and troubleshooting desktops, laptops, peripherals, and mobile devices, as well as resolving hardware and software incidents in person. The technician will manage tickets, document solutions, and escalation complex issues when needed, ensuring adherence to service level agreements. Daily responsibilities also include supporting operating systems and standard applications, performing basic network connectivity checks, and coordinating with other IT teams for larger initiatives. The role requires clear communication with users, maintaining a professional customer service approach, and contributing to continuous improvement of support processes.

Qualifications

• Demonstrated skills in deskside and end‑user support, including installation, configuration, and troubleshooting of desktop and laptop hardware.
• Proficiency with common operating systems (such as Windows) and standard office applications, as well as basic network and connectivity troubleshooting.
• Ability to manage service tickets, document work accurately, and follow established IT processes and incident management procedures.
• Strong customer service, communication, and interpersonal skills to support a diverse user base in an on‑site environment.
• Relevant technical certifications or training (such as CompTIA A+, Microsoft certifications, or similar) are highly beneficial.
• Experience in enterprise or corporate IT environments and familiarity with ITIL‑based practices is a plus.
• Capacity to lift and move computer equipment and work on‑site in St Louis, MO, with reliability and attention to detail.