On-Site Deskside & PC Engineer for VIP Support

ManpowerGroup

Melville (NY)

On-site

USD 41,000 - 55,000

Full time

47 hours ago

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Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Allow

Supplemental Life Insurance

Short Term and Long Term Disability

Business Travel Insurance

401(k), Plus Match

Weekly Pay

Job summary

ManpowerGroup in Melville, NY is seeking an experienced Deskside Support/PC Engineer to deliver hands-on engineering support across enterprise end-user computing platforms. This role provides 100% deskside support for desktop, laptop, and mobile environments, including device configuration and hardware refreshes.

You will diagnose hardware issues, manage Windows 11 and macOS, image and deploy hardware for onboarding, and handle ticketing within SLAs.

Qualifications

Bachelor’s degree in a technology-related field.
Proven deskside engineering support in a large enterprise.
Current/updated industry certifications preferred.
Experience with Intune, SCCM, JumpCloud is a strong plus.
Excellent customer service and ability to explain tech to non-technical users.
Methodical, analytical approach to root-cause analysis and documentation.

Responsibilities

Hands-on Break/Fix & Hardware Support: diagnose, repair, and replace laptop/desktop components.
OS & Software Management: Windows 11 and macOS environments.
Onboarding & Offboarding: image, deploy, and reclaim hardware for new/ departing personnel.
Ticket & SLA Management: track incidents in ticketing systems, maintain documentation, ensure SLA.
Executive & VIP Support: desk-side support for VIPs and boardroom AV/VC equipment.