Deskside IT Engineer — End-User Computing & VIP Support

ECLARO; Melville (NY); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k Retirement Savings Plan

Commuter Check Pretax Benefits

Medical, Dental & Vision Insurance

Descripción de la vacante

ECLARO is seeking a Deskside Support/PC Engineer for its client in Melville, NY. The role covers hands-on hardware repair, image deployment, and end-user computing across desktops, laptops, and mobile devices, including executive support and boardroom AV/Meet integration.

The position requires a BS degree in a tech-related field, updated certifications, and prior enterprise experience. On-site work in Melville with opportunities for remote locations is involved.

Formación

• BS degree in a tech-related field.
• Updated certifications.
• Previous experience in an enterprise environment.

Responsabilidades

• Hands-on break/fix and hardware support for laptops/desktops, monitors, docking stations, and printers.
• Install, configure, upgrade, and troubleshoot Windows 11 and macOS client environments.
• Image, deploy, and reclaim hardware for onboarding and offboarding.
• Track incidents and service requests in a ticketing system with SLA adherence.
• Provide VIP/deskside support for executives and ensure AV/VC equipment operates (Google Meet, BYOD).
• Support Deskside operations for Client HQ in Melville and remote locations.
• Use methodical problem-solving to identify root causes and document repeatable processes.

Educación

BS Degree in Tech-Related Field

Herramientas

Intune

SCCM

JumpCloud

Descripción del empleo

ECLARO is seeking a Deskside Support/PC Engineer for its client in Melville, NY. The role covers hands-on hardware repair, image deployment, and end-user computing across desktops, laptops, and mobile devices, including executive support and boardroom AV/Meet integration.

The position requires a BS degree in a tech-related field, updated certifications, and prior enterprise experience. On-site work in Melville with opportunities for remote locations is involved.