Desktop Support

Experis Technology Group; Melville (NY); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision plan

Health Savings Account

401(k) with match

Weekly pay

On-site support

Job summary

Experis Technology Group seeks a Deskside Support PC Engineer to deliver hands-on hardware and software support for end-user computing across desktops, laptops, and mobile devices in Melville, NY. The role focuses on diagnosing issues, imaging hardware, and ensuring timely ticket closure within SLAs.

The ideal candidate has a BS in a tech field, enterprise experience, and familiarity with Intune/SCCM or JumpCloud.

Qualifications

• BS degree in a tech-related field.
• Updated certifications.
• Previous enterprise environment experience.
• Working knowledge of Intune, SCCM, or JumpCloud is a plus.

Responsibilities

• Provide hands‑on break/fix and hardware support by diagnosing, repairing, and replacing laptop/desktop components (motherboards, RAM, SSDs, screens).
• Support end-user computing across desktops, laptops, and mobile devices, including device configuration and refresh activities.
• Install, configure, upgrade, and troubleshoot Windows 11 and macOS client environments.
• Perform onboarding/offboarding by imaging, deploying, reclaiming hardware for new/ departing personnel using deployment tools.
• Manage incidents and service requests in ticketing systems, maintaining documentation and closing tickets within SLAs.

Skills

Customer service

Analytical problem solving

Clear communication

Empathy

Education

BS degree in tech field

Tools

Intune

SCCM

JumpCloud

Job description

Our client, an enterprise organization is seeking a Deskside Support PC Engineer to join their team. In this role, you will be part of the IT organization supporting end-user computing for teams across the organization. The ideal candidate will have strong customer service and empathy, analytical problem-solving, and the ability to communicate technical details clearly to non-technical users, which will align successfully in the organization.

Job Title

Desktop Support

Location

Melville, New York (Long Island)

Pay Range

$40-$45/hr

Schedule

W2 3x on site per week

Duration

6-12 months contract, high chance of extension

What’s the Job?

• Provide hands‑on break/fix and hardware support by diagnosing, repairing, and replacing laptop/desktop components such as motherboards, RAM, SSDs, and screens.
• Support end-user computing platforms across desktops, laptops, and mobile devices, including device configuration and technical refresh activities.
• Install, configure, upgrade, and troubleshoot Windows11 and macOS client environments.
• Perform user onboarding and offboarding by imaging, deploying, and reclaiming hardware for incoming and departing personnel using modern deployment tools.
• Manage incidents and service requests in ticketing systems (PPM), maintaining detailed documentation and closing tickets within defined SLAs.

What’s Needed?

• BS degree in a tech-related field.
• Updated certifications.
• Previous experience in an enterprise environment.
• Working knowledge of Intune, SCCM, or JumpCloud (nice to have).
• Strong interpersonal skills to explain complex technical issues clearly and professionally under pressure.

What’s in it for me?

• Opportunity to deliver 100% deskside support in an enterprise organization in Melville and support remote locations as needed.
• Hands‑on experience across hardware repair, device configuration, and client OS support (Windows11 and macOS).
• Structured ticketing and SLA‑driven work that helps you build repeatable documentation and troubleshooting habits.
• Exposure to enterprise deployment workflows for onboarding and offboarding.
• Chance to support prioritized “white‑glove” deskside needs for executives and ensure boardroom audio visual/video‑conferencing equipment (GoogleMeet and BYOD) operates seamlessly (nice to have).

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

Upon completion of waiting period consultants are eligible for:

We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World’s Most Ethical Companies for the 14th year – all confirming our position as the brand of choice for in-demand talent.