Deskside Support / PC Engineer

ManpowerGroup; Melville (NY); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Allow

Supplemental Life Insurance

Short Term and Long Term Disability

Business Travel Insurance

401(k), Plus Match

Weekly Pay

Job summary

ManpowerGroup in Melville, NY is seeking an experienced Deskside Support/PC Engineer to deliver hands-on engineering support across enterprise end-user computing platforms. This role provides 100% deskside support for desktop, laptop, and mobile environments, including device configuration and hardware refreshes.

You will diagnose hardware issues, manage Windows 11 and macOS, image and deploy hardware for onboarding, and handle ticketing within SLAs.

Qualifications

• Bachelor’s degree in a technology-related field.
• Proven deskside engineering support in a large enterprise.
• Current/updated industry certifications preferred.
• Experience with Intune, SCCM, JumpCloud is a strong plus.
• Excellent customer service and ability to explain tech to non-technical users.
• Methodical, analytical approach to root-cause analysis and documentation.

Responsibilities

• Hands-on Break/Fix & Hardware Support: diagnose, repair, and replace laptop/desktop components.
• OS & Software Management: Windows 11 and macOS environments.
• Onboarding & Offboarding: image, deploy, and reclaim hardware for new/ departing personnel.
• Ticket & SLA Management: track incidents in ticketing systems, maintain documentation, ensure SLA.
• Executive & VIP Support: desk-side support for VIPs and boardroom AV/VC equipment.

Skills

Customer service

Communication

Problem solving

Technical documentation

Root-cause analysis

Education

Bachelor's degree

Tools

Intune

SCCM

JumpCloud

Job description

Deskside Support / PC Engineer

Location: Melville, NY 11747 (On-site)

Pay Rate: $30.00 – $40.00/hr

Work Authorization: W2 Only (No C2C, third parties, or referrals)

Contract Duration: November 11, 2026 – November 30, 2027

Position Summary

We are seeking an experienced Deskside Support / PC Engineer to deliver comprehensive hands‑on technical engineering support across enterprise end‑user computing platforms. This role provides 100% deskside support for desktop, laptop, and mobile environments, device configuration, hardware break/fix, and technology refreshes.

Key Responsibilities

• Hands-on Break/Fix & Hardware Support: Diagnose, repair, and replace laptop/desktop components (motherboards, RAM, SSDs, displays), monitors, docking stations, and local/network printers.
• OS & Software Management: Install, configure, upgrade, and troubleshoot Windows 11 and macOS environments.
• Onboarding & Offboarding: Image, deploy, and reclaim hardware for incoming and departing personnel using modern deployment tooling.
• Ticket & SLA Management: Track incidents and service requests in ticketing systems (PPM), maintain thorough documentation, and ensure closure within established SLAs.
• Executive & VIP Support: Deliver white-glove deskside assistance for VIPs/executives and ensure boardroom audiovisual/video-conferencing equipment (Google Meet and BYOD) operates seamlessly.

Qualifications & Requirements

• Education: Bachelor’s degree in a technology-related field.
• Experience: Proven experience delivering deskside engineering support within a large enterprise environment.
• Certifications: Current/updated industry certifications preferred.
• Technical Proficiency: Experience with enterprise management tools such as Intune , SCCM , or JumpCloud is a strong plus.
• Soft Skills: Excellent customer service skills with the ability to explain complex technical concepts to non‑technical users under pressure.
• Problem Solving: Methodical, analytical approach to root‑cause analysis and creating repeatable technical documentation.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast‑changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in‑demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.