Delivery Station Support Specialist

Amazon Inc.; Saginaw (MI); Sur place; USD 26 000 - 36 000; Plein temps

Résumé du poste

Amazon is seeking a Delivery Station Customer Service Associate based in Michigan. You will provide in-station real-time support to ensure on-time delivery and connect customers with experts for up-to-date information about their packages.

The role emphasizes empathy, clear communication, and rapid problem-solving to deliver excellent customer experiences while supporting warehouse and delivery partnerships.

Qualifications

• High school diploma or equivalent.
• Experience in Customer Service.
• Experience working with computers and MS Office (Outlook, Word, Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Familiarity with multiple web browsers, database searching and instant messenger tools.

Responsabilités

• Communicate with customers in-person, by phone and email.
• Empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Respond to customer issues with concise, grammatically correct written responses.
• Make quick, sound decisions on behalf of the customer.
• Maintain flexible Full-Time (40+ hours per week) schedule.

Connaissances

Customer service

Communication

Time management

Problem solving

MS Office (Outlook, Word, Excel)

Formation

High school diploma or equivalent

Bachelor's degree (preferred)

Outils

Microsoft Office

Description du poste

Amazon is seeking a Delivery Station Customer Service Associate based in Michigan. You will provide in-station real-time support to ensure on-time delivery and connect customers with experts for up-to-date information about their packages.

The role emphasizes empathy, clear communication, and rapid problem-solving to deliver excellent customer experiences while supporting warehouse and delivery partnerships.