On-Site Delivery Station Customer Care Specialist

Talentify; Cypress (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Cypress, TX, based at a last-mile warehouse. You will provide real-time, in-station support to help ensure on-time deliveries and connect customers with experts for the latest information about their packages.

You will communicate with customers in-person, by phone and email, empathize with needs, resolve issues, and uphold Amazon's standards.

Qualifications

• Experience in Customer Service and resolving issues.
• Proficient with Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
• Ability to prioritize and manage time in dynamic environments.
• Strong written and verbal communication skills.

Responsibilities

• Interact with customers in-person, in addition to phone and email communication.
• Empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Clearly understand and respond to customer issues with concise written responses.
• Make quick, well-judged decisions to ensure the best customer outcomes.
• Maintain a flexible full-time schedule (40+ hours per week).

Skills

Customer service

Communication

Microsoft Office

Time management

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Outlook

Excel

PowerPoint

Word

SharePoint

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Cypress, TX, based at a last-mile warehouse. You will provide real-time, in-station support to help ensure on-time deliveries and connect customers with experts for the latest information about their packages.

You will communicate with customers in-person, by phone and email, empathize with needs, resolve issues, and uphold Amazon's standards.