On-Site Customer Support & Solutions Specialist

Genuine Parts Company; South Carolina; On-site; USD 35,000 - 55,000; Full time

Job summary

Motion Industries seeks an Inside Sales/Customer Service Specialist to determine customer needs and ensure flawless transactions. You will respond to inquiries, quote requests, and orders by phone, fax, email, or in person, while maintaining inventory and supplier coordination.

Based in South Carolina, the role requires a high school diploma or GED plus 5+ years of related experience, and emphasizes reliability, communication, and multitasking with frequent customer-site interaction.

Qualifications

• High school diploma or GED with five or more years of related experience or an equivalent combination.

Responsibilities

• Respond to customer inquiries, provide quotes, and take orders by phone, fax, email, or walk-in.
• Maintain appropriate inventory levels for Consignment customers.
• Source products from branch, DC, or supplier inventories; locate products as needed.
• Influence gross profit by negotiating prices within parameters.
• Proactively generate sales and assist with backorders to satisfy customers.
• Mentor lower-level employees and act as subject matter expert when needed.
• May pull inventory for shipments and handle customer returns; may place orders up to $5,000 per line and $10,000 per PO.

Skills

Reliability

Organization

Attention to detail

Customer service

Communication

Time management

Computer skills

Driving record

Education

High school diploma or GED

Tools

Business systems

Job description

Motion Industries seeks an Inside Sales/Customer Service Specialist to determine customer needs and ensure flawless transactions. You will respond to inquiries, quote requests, and orders by phone, fax, email, or in person, while maintaining inventory and supplier coordination.

Based in South Carolina, the role requires a high school diploma or GED plus 5+ years of related experience, and emphasizes reliability, communication, and multitasking with frequent customer-site interaction.