On-Site Customer Support & Returns Specialist

SRS Distribution, Inc.; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Discretionary bonuses

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical/Dental/Vision

Flexible spending accounts

Company-paid life and short-term DI

Long-Term Disability

Job summary

SRS Distribution, Inc. in Louisville, KY, is seeking a Customer Service Representative to handle on-site customer interactions, process orders, credits, and returns, and address warranty issues. The role emphasizes accurate records, problem solving, and courteous communication in a fast-paced environment.

Two years of customer service experience and a high school diploma are preferred; an associate degree is a plus. This is an on-site, full-time position with competitive benefits.

Qualifications

• Prior experience in a customer service role is preferred.
• Experience in managing customer relationships with a focus on satisfaction, retention and loyalty.
• Effective problem-solving skills and resourcefulness in responding to customer inquiries and issues.
• High school diploma or equivalent is required; an associate’s degree is advantageous.

Responsibilities

• Interact with customers via phone and email in a courteous and professional manner.
• Process customer credit invoices, vendor credits, and calls requesting order status.
• Maintain a log audit trail with weekly reporting of events.
• Address product warranty issues and ensure timely resolutions.
• Demonstrate strong problem-solving and clear communication skills.
• Maintain a clean and organized work environment and adhere to safety standards.
• Issue RGAs for warehouse and vendor returns.
• Perform other duties as assigned.

Skills

Customer service

Problem solving

Detail oriented

Communication

Education

High school diploma

Associate degree advantageous

Job description

SRS Distribution, Inc. in Louisville, KY, is seeking a Customer Service Representative to handle on-site customer interactions, process orders, credits, and returns, and address warranty issues. The role emphasizes accurate records, problem solving, and courteous communication in a fast-paced environment.

Two years of customer service experience and a high school diploma are preferred; an associate degree is a plus. This is an on-site, full-time position with competitive benefits.