Onsite Customer Care Specialist

Recreonics - Louisville; Watterson Park (KY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

401(k) with company match

Paid time off (vacation, sick, sick,),

Medical/dental/vision

Job summary

Recreonics - Louisville is seeking a Customer Service Representative to act as a key touchpoint with customers in Louisville, KY. You will handle phone and email inquiries, process orders, and support warranty and returns while upholding a professional standard.

This on-site, full-time position offers a Monday–Friday schedule with precise attention to order status, problem-solving, and customer satisfaction as core responsibilities.

Qualifications

• Prior experience in a customer service role is preferred.
• High school diploma or equivalent required; associate degree in business administration or related field advantageous.

Responsibilities

• Effectively interacting with customers through phone and email, maintaining courtesy and professionalism.
• Process Customer Credit Invoices and Vendor Credits.
• Handle Customer Calls requesting order status and provide updates.
• Maintain weekly log audit trail and generate reports.
• Address Product Warranty Issues and ensure quick resolution.

Skills

Customer service

Communication

Problem solving

Multitasking

Detail oriented

Professionalism

Education

High School Diploma

Associate degree preferred

Tools

Order processing

ERP/CRM familiarity

Job description

Recreonics - Louisville is seeking a Customer Service Representative to act as a key touchpoint with customers in Louisville, KY. You will handle phone and email inquiries, process orders, and support warranty and returns while upholding a professional standard.

This on-site, full-time position offers a Monday–Friday schedule with precise attention to order status, problem-solving, and customer satisfaction as core responsibilities.