Counter Sales & Customer Care Specialist

SRS Distribution, Inc.; Watterson Park (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Purchase Plan

Paid time off

Medical coverage

Dental coverage

Vision coverage

Flexible spending accounts

Life insurance

Short-term disability

Long-term disability

Job summary

SRS Distribution, Inc. is seeking a Customer Service Representative for our Louisville, KY location. This on-site role engages with customers via phone and email, handling orders, invoices, credits, and returns while maintaining a professional demeanor.

The position requires strong multitasking abilities and adherence to safety standards in a busy warehouse-office environment. Ideal candidates will have at least a high school diploma, two years in customer service, and excellent communication

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience preferred.
• Experience in managing customer relationships with focus on satisfaction and loyalty.
• Strong problem-solving and communication skills.

Responsibilities

• Interact with customers by phone and email in a courteous, professional manner.
• Process customer credit invoices and vendor credits; handle warranty issues.
• Answer order status inquiries and maintain an audit trail with weekly reports.
• Issue RGAs for warehouse and vendor returns; ensure accuracy in processing.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Education

High school diploma or equivalent

Associate’s degree in business administration

Job description

SRS Distribution, Inc. is seeking a Customer Service Representative for our Louisville, KY location. This on-site role engages with customers via phone and email, handling orders, invoices, credits, and returns while maintaining a professional demeanor.

The position requires strong multitasking abilities and adherence to safety standards in a busy warehouse-office environment. Ideal candidates will have at least a high school diploma, two years in customer service, and excellent communication