Service Delivery Specialist - Customer & Logistics

Arvato; Louisville (KY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company matching

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Ongoing employee development opportunities

Job summary

A leading service provider is seeking a Service Delivery Representative in Louisville, KY, to manage customer accounts and ensure service level agreements are met. Responsibilities include preparing reports, handling order management, and providing customer support. Ideal candidates will have at least two years of customer service experience and advanced skills in Microsoft Excel, along with strong organizational and communication abilities. The role offers comprehensive benefits, including medical, 401(k) matching, and employee development opportunities.

Qualifications

• At least two years of Customer Service Experience.
• Intermediate to advanced experience in Excel required.
• Ability to work in a fast-paced, changing environment.

Responsibilities

• Manage customer accounts, ensuring service level agreements (SLAs) are met.
• Prepare and maintain status reports and modify schedules.
• Handle order management and customer support for both international and domestic clients.

Skills

Customer Service Experience

Microsoft Office (Excel, PowerPoint, Power BI)

Project Management

Strong Organizational Skills

Effective Multi-tasking

Strong Verbal and Written Communication Skills

Education

High School Diploma or equivalent, college degree preferred

Tools

SAP

Job description

A leading service provider is seeking a Service Delivery Representative in Louisville, KY, to manage customer accounts and ensure service level agreements are met. Responsibilities include preparing reports, handling order management, and providing customer support. Ideal candidates will have at least two years of customer service experience and advanced skills in Microsoft Excel, along with strong organizational and communication abilities. The role offers comprehensive benefits, including medical, 401(k) matching, and employee development opportunities.