Customer Support Representative (214060-886)

Restaurant Supply Chain Solutions, LLC - A Yum! Brands Co-op; Louisville (KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Vacation and holidays

Retirement plan

Short term disability

Job summary

A leading food supply company in Louisville, KY is looking for a Customer Support Representative to assist with order fulfillment and customer inquiries. The ideal candidate will have experience in customer service and a Bachelor's degree is preferred. This role offers a hybrid work schedule and excellent benefits, including medical, dental, and retirement plans.

Qualifications

• Minimum of 3 years of experience in customer service or sales support.
• Prefer experience with restaurant equipment.
• Strong computer skills are essential.

Responsibilities

• Process orders ensuring timely delivery.
• Resolve product and service problems efficiently.
• Monitor customer/supplier reporting for on-time delivery.
• Respond to inbound calls regarding orders, order status, or invoice issues from customers.
• Reach out to suppliers to resolve tracking discrepancies or other problem resolution.
• Utilize reports and tools to monitor customer and supplier reporting and open orders for on-time delivery.
• Build and maintain proficiency in ERP, SharePoint, and Knowledge Management Systems.
• Meet customer service KPIs; support escalations and supplier issues; provide product technical information as needed.
• Provide back-up support to other duties in the customer support team over time.
• Pursue ongoing personal and professional development.
• Assume other duties as assigned.

Skills

Order entry skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Technical writing

Education

Bachelor's degree

Tools

ERP systems

SharePoint

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Outlook

Job description

Overview

Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op, is currently seeking a Customer Support Representative to join the Restaurant Customer Support Team in Louisville, KY. Hybrid Schedule: 3 days in the office, 2 days remote. Monday through Friday - First shift. Excellent Benefits: medical, dental, vision, life insurance, vacation, holidays, floating holidays, sick, retirement, short term disability and much more.

Responsibilities

• Process Orders for Replacement Equipment with accurate lead times, ensuring supplier capability to meet delivery dates and project schedules.
• Determine accurate equipment selection with correct technical specifications.
• Resolve product, warranty, or service problems by clarifying the issue, identifying the cause, and expediting resolution.
• Respond to inbound calls regarding orders, order status, or invoice issues from customers.
• Reach out to suppliers to resolve tracking discrepancies or other problem resolution.
• Utilize reports and tools to monitor customer and supplier reporting and open orders for on-time delivery.
• Build and maintain proficiency in ERP, SharePoint, and Knowledge Management Systems.
• Meet customer service KPIs; support escalations and supplier issues; provide product technical information as needed.
• Provide back-up support to other duties in the customer support team over time.
• Pursue ongoing personal and professional development.
• Assume other duties as assigned.

Education, Experience, and Skills

• Bachelor's degree preferred.
• Minimum of 3 years of experience in order fulfillment, customer service, or sales support.
• Strong order entry skills and ability to use multiple systems to support a diverse portfolio of work.
• Prefer experience with restaurant equipment and supporting field/construction/development projects.
• Strong interpersonal, communication, and organizational skills; ability to multitask under tight deadlines.
• Excellent written and verbal skills.
• Strong computer skills in Word, Excel, Microsoft Teams, and Outlook.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Supply Chain

Industries

• Transportation, Logistics, Supply Chain and Storage

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