Counter Sales

Heritage-Pool-Supply-Group; Watterson Park (KY); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) match

Employee Stock Purchase Plan

Paid time off

Medical coverage

Dental coverage

Vision coverage

Flexible spending accounts

Life insurance

Short-term disability

Long-term disability

Descrizione del lavoro

SRS Distribution, Inc. is seeking a Customer Service Representative for our Louisville, KY location. This on-site role engages with customers via phone and email, handling orders, invoices, credits, and returns while maintaining a professional demeanor.

The position requires strong multitasking abilities and adherence to safety standards in a busy warehouse-office environment. Ideal candidates will have at least a high school diploma, two years in customer service, and excellent communication

Competenze

• High school diploma or equivalent required.
• Two years of customer service experience preferred.
• Experience in managing customer relationships with focus on satisfaction and loyalty.
• Strong problem-solving and communication skills.

Mansioni

• Interact with customers by phone and email in a courteous, professional manner.
• Process customer credit invoices and vendor credits; handle warranty issues.
• Answer order status inquiries and maintain an audit trail with weekly reports.
• Issue RGAs for warehouse and vendor returns; ensure accuracy in processing.

Conoscenze

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Formazione

High school diploma or equivalent

Associate’s degree in business administration

Descrizione del lavoro

The Customer Service Representative role is a key customer touchpoint, responsible for accurate and smooth customer interactions. This position requires strong multitasking skills while demonstrating professionalism, honesty and respect, this role helps deliver exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability.Key Responsibilities:Effectively interacting with customers through phone and email always maintaining a courteous and professional demeanor.Customer Credit InvoicesVendor CreditsCustomer Calls requesting order status (where is my order)Maintaining log audit trail with weekly reporting of eventsProduct Warranty IssuesStrong Background in Problem SolvingQuick Resolution A MustDetail Oriented and Proficient CommunicatorMaintain a clean and organized work environmentAdherence to safety standardsIssue RGA (return authorizations) for warehouse and vendor shipment returnsOther duties as assignedDirect Manager:Reports directly to the Operations ManagerTravel Requirements:Travel for Customer Service Representative position is not a requirement; all duties and responsibilities are performed on-site at the Louisville location.Physical Requirements:This role operates in both office and warehouse environments and involves extended standing and walking, frequent use of hands for computer and order-processing tasks. It requires clear verbal communication and the ability to manage multiple tasks in a fast-moving setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, ensuring compliance with the Americans with Disabilities Act (ADA). Accommodation will prioritize maintaining the safety, effectiveness, and productivity of all team members while providing equitable work conditions.Working Conditions:Position is an on-site role at our sales location, offering a dynamic environment with direct customer and team interaction. It requires adaptability, efficiency, and the ability to work in a fast-paced, deadline-driven setting.This full-time role runs Monday through Friday 8:30am to 5:00pmMinimum Qualifications:Prior experience in a customer service role is preferred, experience in managing customer relationships with a focus on customer satisfaction, retention and loyalty, ensuring a personalized and positive purchasing experience.Effective problem-solving skills and resourcefulness in responding to customer inquiries and issues.Minimum Education:A high school diploma or equivalent is required with a preferred education of an associate’s degree in business administration or a related field considered advantageous.Minimum Years of Work Experience, two years.Job Location:Recreonics - Louisville4200 Schmitt Ave Louisville, KY 40213As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.