Onsite Customer Service & Sales Support Specialist - Growth

Talis Group, Inc.; Louisville (KY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Full benefits

401(k) with company match

Paid time off

Paid holidays

Job summary

Talis Group, Inc. is seeking a customer-focused Customer Service & Sales Support Specialist in Louisville, KY. This full-time role handles orders, communicates with customers, and drives repeat business with proactive follow-through.

The position emphasizes relationship-building, issue resolution, and end-to-end order management, with opportunities to grow accounts and enhance service levels. Onsite role with full benefits and a standard M-F schedule.

Qualifications

• High School Diploma or GED required.
• Experience in customer service, sales support or inside sales preferred.
• Comfortable making outbound calls and engaging customers beyond email.
• Strong attention to detail and ability to manage multi-step processes.

Responsibilities

• Process customer orders, quotes, and payments accurately to completion.
• Communicate with customers by phone and email to clarify details and resolve issues.
• Handle returns and discrepancies with a solutions-oriented approach.
• Build strong relationships through consistent, personalized communication.
• Make outbound calls to reconnect inactive customers and follow up on quotes.
• Identify opportunities to grow existing accounts and cross-sell solutions.
• Maintain accurate customer, product, and order data and correct discrepancies.
• Assist with other departmental tasks and cross-train for coverage.

Skills

Customer service

Sales support

Order processing

Outbound calling

Relationship building

Communication

ERP systems

CMS platforms

Education

High School Diploma / GED

Tools

ERP systems

CMS platforms

Job description

Talis Group, Inc. is seeking a customer-focused Customer Service & Sales Support Specialist in Louisville, KY. This full-time role handles orders, communicates with customers, and drives repeat business with proactive follow-through.

The position emphasizes relationship-building, issue resolution, and end-to-end order management, with opportunities to grow accounts and enhance service levels. Onsite role with full benefits and a standard M-F schedule.