On-site Customer Success Lead: Own the Customer Experience

Hydrolec Inc.; Jacksonville (FL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health, dental & vision

401(k) match

Maternity & paternity leave

Accident insurance & life insurance

Monthly employee lunch

On-site fitness room

Job summary

Hydrolec Inc. in Jacksonville, FL, is seeking a Customer Success Manager to own the day-to-day customer experience for 50+ accounts. On-site role reports to the VP of Customer Experience and coordinates with Technical Support, Account Management and Production to keep order tracking, pricing, and documentation accurate.

You will drive proactive communication, ensure timely updates, and protect revenue by reducing follow-ups and guaranteeing smooth order lifecycles across standard-tier accounts.

Qualifications

• 2-4 years in customer success, account coordination, or order management in B2B or manufacturing
• Demonstrated ability to manage 30+ accounts without letting anything slip
• Proficient in ERP systems, CRM tools, or customer portal platforms
• Exceptional communication across a wide range of audiences
• Genuine comfort in a physical, industrial environment

Responsibilities

• The daily customer experience - portal monitoring, order tracking, proactive ship-date communication, same-day response
• Order lifecycle management - from placement to shipment, every stakeholder knows where things stand
• Standard-tier quoting and logistics - making it easy for standard accounts to do business with Hydrolec
• Portal accuracy and integrity - order history, pricing, status flags kept current and correct
• Internal coordination - connective tissue between the customer and Production, Engineering, and leadership

Skills

Customer success

Account coordination

Order management

Tools

ERP systems

CRM tools

Customer portal platforms

Job description

Hydrolec Inc. in Jacksonville, FL, is seeking a Customer Success Manager to own the day-to-day customer experience for 50+ accounts. On-site role reports to the VP of Customer Experience and coordinates with Technical Support, Account Management and Production to keep order tracking, pricing, and documentation accurate.

You will drive proactive communication, ensure timely updates, and protect revenue by reducing follow-ups and guaranteeing smooth order lifecycles across standard-tier accounts.