Remote Digital Customer Success Manager: Growth & Retention

Hyland; United States; Remote; USD 40,000 - 42,000; Full time

Job summary

Hyland is seeking a Digital Customer Success Manager to drive value for customers post-implementation. This remote role focuses on adoption, retention, and growth, acting as the primary customer advocate and coordinating with cross-functional teams.

You will design Success Plans, mitigate risk, and run business reviews, while mentoring peers and supporting a dynamic, deadline-driven environment.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 2 years' experience as Customer Success Manager.
• Excellent verbal and written communication skills.
• Willingness to travel up to 25%.

Responsibilities

• Drive retention and growth through the customer lifecycle.
• Develop risk mitigation and save plans with cross-functional teams.
• Advocate for customer product priorities and feedback.
• Coordinate with care and technical teams to manage escalations.
• Deliver timely resolutions and ensure accountability.
• Mentor and coach team members to improve practices.

Skills

communication

organization

business acumen

technology acumen

self-motivated

Education

Bachelor's degree or equivalent experience

Tools

Microsoft OS

Job description

Hyland is seeking a Digital Customer Success Manager to drive value for customers post-implementation. This remote role focuses on adoption, retention, and growth, acting as the primary customer advocate and coordinating with cross-functional teams.

You will design Success Plans, mitigate risk, and run business reviews, while mentoring peers and supporting a dynamic, deadline-driven environment.