Onsite Customer Success & Growth Advocate

OnLogic, Inc.; Burlington (NC); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

401k Plan with 3% Employer Contrib.

Annual Profit Share Bonus

Paid Maternity & Paternity Leave

Short & Long Term Disability

Comprehensive Benefits package

Job summary

OnLogic, Inc. seeks a Customer Success-oriented professional to champion the post-sale experience and nurture long-term account growth. You will leverage automated workflows and health signals to proactively support high-potential accounts, ensuring a high-touch, memorable customer journey.

The role requires an onsite presence at our Cary, NC or South Burlington, VT offices, with relocation or commuting encouraged. You will collaborate across teams to prevent churn and drive revenue retention.

Qualifications

• Bachelor's degree in business/communications/marketing or related field.
• 3+ years in Customer Success, Account Support, Account Management, or Sales Operations.
• Proven advocate-first approach and relationship-building track record.
• Proficiency with CRM systems (HubSpot preferred) for ticketing and automation.
• Technical aptitude; familiarity with hardware solutions is a plus.

Responsibilities

• Deliver world-class customer experiences by nurturing accounts and ensuring long-term satisfaction and retention.
• Leverage tools and workflows to track reorder cycles and engage high-potential accounts.
• Serve as the primary customer advocate for post-sale support, quoting, and migrations.
• Manage complex support requests and escalations via HubSpot, coordinating with Engineering, Supply Chain, and Operations.
• Identify growth opportunities and route qualified expansion signals to Sales.

Skills

Customer experience

Advocate-first

Relationship building

CRM proficiency

Technical aptitude

Automation/tools

Cross-functional collaboration

US work authorization

Education

Bachelor's degree in Business Administration, Communications, Marketing, or related field

Tools

HubSpot

Job description

OnLogic, Inc. seeks a Customer Success-oriented professional to champion the post-sale experience and nurture long-term account growth. You will leverage automated workflows and health signals to proactively support high-potential accounts, ensuring a high-touch, memorable customer journey.

The role requires an onsite presence at our Cary, NC or South Burlington, VT offices, with relocation or commuting encouraged. You will collaborate across teams to prevent churn and drive revenue retention.