Remote Customer Success Lead for Manufacturing Ops

Sierra Ventures; United States; Teletrabalho; USD 85 000 - 125 000; Tempo integral

Resumo da oferta

DeepHow is seeking a Customer Success Manager to own outcomes for a portfolio of accounts. You will be the primary relationship owner from live launch through renewals, driving adoption on plant floors and with training teams.

You will monitor health signals, deliver measurable value, and collaborate with Account Management to expand services. This role requires deep manufacturing operations knowledge and strong stakeholder management.

Qualificações

• Bachelor's degree or equivalent in Business, Engineering, Manufacturing, Supply Chain or related field.
• 8+ years in a customer-facing role with deep familiarity with manufacturing or frontline training environments.
• Excellent communication and interpersonal skills across all levels from technicians to VP Operations.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot), data analytics tools, and training/demo software.
• Willingness to travel ~20–30% to customer sites.

Responsabilidades

• Serve as the trusted advisor to accounts, understanding strategic goals beyond the software.
• Run regular business reviews to assess outcomes and gather feedback.
• Report measurable value back to the customer (ROI, efficiency improvements, etc.).
• Expand relationships across teams and levels within accounts; drive renewals and expansions.
• Lead onboarding and training sessions to drive adoption and platform usage.
• Monitor customer health and act early to prevent churn and support renewals.
• Identify upsell/cross-sell opportunities and coordinate with Account Management.

Conhecimentos

Customer Success

Account Management

CRM platforms (Salesforce/HubSpot)

Data analytics

Training/demo software

Excellent communication

Formação académica

Bachelor's degree or equivalent

Ferramentas

Salesforce

HubSpot

Data analytics tools

Training/demo software

Descrição da oferta de emprego

DeepHow is seeking a Customer Success Manager to own outcomes for a portfolio of accounts. You will be the primary relationship owner from live launch through renewals, driving adoption on plant floors and with training teams.

You will monitor health signals, deliver measurable value, and collaborate with Account Management to expand services. This role requires deep manufacturing operations knowledge and strong stakeholder management.