Onsite Customer Success Lead - Account Growth

OnLogic; Vermont; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401k Plan with 3% EmployerContribution

Annual Profit Share Bonus

Paid Maternity & Paternity Leave

Short & Long Term Disability

Personal development plan

Job summary

OnLogic is seeking a Customer Success Manager to advocate for key accounts, drive retention, and identify growth opportunities. You'll own post-sale support, quoting, and migrations, coordinating with cross-functional teams to resolve complex issues and ensure a seamless customer journey.

You will work onsite at our Vermont or North Carolina offices, with relocation or commuting recommended. This role emphasizes proactive account nurturing and leveraging automation for scalable customer care.

Qualifications

• Bachelor's degree or equivalent professional experience.
• At least 3 years in Customer Success, Account Support, Account Management, or Sales Operations.
• Passion for customer experience with advocate-first mindset.
• Proficiency with CRM systems (HubSpot preferred).
• Technical aptitude with hardware familiarity is a plus.
• Ability to leverage automation for proactive outreach and health signals.
• U.S. work authorization (no visa sponsorship needed).

Responsibilities

• Deliver world-class customer experiences by nurturing accounts and ensuring long-term satisfaction and retention.
• Leverage tools, alerts, and automated workflows to track reorder cycles and engage high-potential accounts.
• Serve as the primary customer advocate for post-sale support, quoting, and migrations.
• Manage and resolve complex support requests and escalations via HubSpot, coordinating with Engineering, Supply Chain, and Operations.
• Identify growth opportunities and route warm expansion signals to Sales.
• Track key metrics like NPS, revenue retention, and account reactivation rates.
• Maintain clean CRM records and document customer interactions for a personalized experience across the team.

Skills

Customer relationship management

HubSpot proficiency

Cross-functional collaboration

Technical aptitude

US work eligibility

Education

Bachelor's degree in Business Administration, Communications, Marketing, or a related field

Tools

HubSpot CRM

Job description

OnLogic is seeking a Customer Success Manager to advocate for key accounts, drive retention, and identify growth opportunities. You'll own post-sale support, quoting, and migrations, coordinating with cross-functional teams to resolve complex issues and ensure a seamless customer journey.

You will work onsite at our Vermont or North Carolina offices, with relocation or commuting recommended. This role emphasizes proactive account nurturing and leveraging automation for scalable customer care.