Customer Success Growth Manager (Hybrid/Remote)

AgileBlue; Cleveland (OH); Hybrid; USD 70,000 - 120,000; Full time

Benefits offered by this job

401k with company match

Unlimited PTO

Hybrid work flexibility

Educational opportunities

Job summary

AgileBlue is seeking a Customer Success Manager to oversee 50+ customers, focusing on renewals, retention, and growth. You will coordinate with Technical Account Management, Customer Support, Product, and the SOC to ensure customer success and protection.

You will drive value discussions, guide security posture conversations, and rollout new features while keeping customers happy and protected. This hybrid role is based in Cleveland with remote options.

Qualifications

• 2–5 years in customer success or related roles in cybersecurity or technical SaaS.
• Proven track record renewals, retention, and growth (GRR/NRR).
• Comfort leading semi-technical conversations on security posture, detection, and risk with stakeholders.
• Experience running QBRs and value conversations, including introducing new products to customers.
• Ability to read account health signals and act on risk before churn.

Responsibilities

• Own GRR for your book, forecast accurately, and lead renewals from early signal through signature.
• Drive NRR through expansion by identifying upsell, cross-sell, and add-on opportunities.
• Own the renewal process from start to finish, aligning on value and pricing to close on time.
• Keep customers genuinely happy by building trust and acting with urgency.
• Guide security posture conversations and discuss detection trends and business risks.
• Champion rollout of new features and drive customer adoption.
• Monitor account health and mitigate risks before they become churn.
• Coordinate daily with Technical Resources, Support, Product, Sales and the SOC team.
• Lead QBRs and reporting for renewals and security posture.

Skills

Renewals ownership

NRR focus

Cross-functional collaboration

Account growth

Tools

HubSpot

Claude

Gong

Job description

AgileBlue is seeking a Customer Success Manager to oversee 50+ customers, focusing on renewals, retention, and growth. You will coordinate with Technical Account Management, Customer Support, Product, and the SOC to ensure customer success and protection.

You will drive value discussions, guide security posture conversations, and rollout new features while keeping customers happy and protected. This hybrid role is based in Cleveland with remote options.