Senior Customer Success Manager: Growth & Risk Advocate

Hyland; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Hyland is seeking a Customer Success professional to act as a trusted point of contact throughout the customer lifecycle. You will focus on risk mitigation and growth opportunities while collaborating with customers to understand their objectives and deliver business reviews.

In this role, you will partner with account and leadership teams to execute Save Plans and protect ARR, ensuring long-term customer success and value realization for Hyland's enterprise clients.

Qualifications

• Bachelor's degree or equivalent with 2+ years of Customer Success experience.
• Healthcare operations knowledge and strong business acumen.

Responsibilities

• Act as a trusted point of contact throughout the customer lifecycle.
• Focus on risk mitigation and creating growth opportunities.
• Collaborate with customers to understand business objectives and deliver business reviews.
• Partner with account and leadership teams to execute Save Plans and protect ARR.

Skills

Healthcare operations

Business acumen

Education

Bachelor's degree or equivalent

Job description

Hyland is seeking a Customer Success professional to act as a trusted point of contact throughout the customer lifecycle. You will focus on risk mitigation and growth opportunities while collaborating with customers to understand their objectives and deliver business reviews.

In this role, you will partner with account and leadership teams to execute Save Plans and protect ARR, ensuring long-term customer success and value realization for Hyland's enterprise clients.