On-Site Customer Solutions Specialist

Uline; Bethlehem (Northampton County); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline, a family-owned company, is seeking a Customer Service Representative in Allentown, PA. You will build customer relationships, provide solutions, and deliver legendary service using our training and tools.

Join a team that values growth, hands-on training, and a supportive environment designed to help you excel in product knowledge, pricing, and ordering processes. This on-site role offers clear advancement opportunities.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem solving

Active listening

Communication

Customer service experience

Education

High School Diploma

Bachelor's Degree

Job description

Uline, a family-owned company, is seeking a Customer Service Representative in Allentown, PA. You will build customer relationships, provide solutions, and deliver legendary service using our training and tools.

Join a team that values growth, hands-on training, and a supportive environment designed to help you excel in product knowledge, pricing, and ordering processes. This on-site role offers clear advancement opportunities.