Bilingual Customer Service Pro - English/Spanish

Uline; Reading (Berks County); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Tuition assistance

Job summary

Uline is seeking a bilingual Customer Service Representative to deliver legendary service and build lasting customer relationships. You will process orders, answer questions on products, pricing and shipping, and assist customers via phone, email and chat from our Allentown site.

Active training, growth potential, and a supportive team environment are offered at this on-site Pennsylvania location, with a focus on first-class service and problem-solving for diverse customer needs.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Excellent problem-solving, listening, and communication skills.
• Bilingual English/Spanish with fluent written and spoken.
• Training provided for eager learners.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; will answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Excellent communication

Problem solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline is seeking a bilingual Customer Service Representative to deliver legendary service and build lasting customer relationships. You will process orders, answer questions on products, pricing and shipping, and assist customers via phone, email and chat from our Allentown site.

Active training, growth potential, and a supportive team environment are offered at this on-site Pennsylvania location, with a focus on first-class service and problem-solving for diverse customer needs.