Customer Service Specialist — Growth, Training & Solutions

Uline; Allentown (Lehigh County); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Tuition assistance

Job summary

Uline is seeking a Customer Service Representative in Allentown, PA to process orders, recommend products, and address inquiries via phone, email, and chat. The role emphasizes building relationships and delivering legendary service in a fast, customer-focused environment.

We offer comprehensive training, growth opportunities, and benefits like health insurance and 401(k) with employer matching. On-site, full-time position with potential for advancement within a family-owned company.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders, make product recommendations, and handle inquiries using world-class technology.
• Be a product and solutions expert; we’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Communication skills

Problem solving

Active listening

Education

High school diploma

Bachelor's degree preferred

Job description

Uline is seeking a Customer Service Representative in Allentown, PA to process orders, recommend products, and address inquiries via phone, email, and chat. The role emphasizes building relationships and delivering legendary service in a fast, customer-focused environment.

We offer comprehensive training, growth opportunities, and benefits like health insurance and 401(k) with employer matching. On-site, full-time position with potential for advancement within a family-owned company.