Customer Service Pro - Training, Growth & 401k Match

Uline; Reading (Berks County); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays

Paid time off

Tuition Assistance

On-site facilities

Job summary

Uline, a family-owned company, is seeking a Customer Service Representative in Pennsylvania to deliver legendary service. You will build relationships, provide solutions, and use advanced tools to assist customers via phone, email and chat. Training is provided to help you grow within a stable, growing organization.

The role emphasizes problem-solving, effective communication, and a customer-centric approach with on-site responsibilities at our Allentown location.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Communication skills

Problem-solving

Listening

Customer service

Education

High school diploma or equivalent

Job description

Uline, a family-owned company, is seeking a Customer Service Representative in Pennsylvania to deliver legendary service. You will build relationships, provide solutions, and use advanced tools to assist customers via phone, email and chat. Training is provided to help you grow within a stable, growing organization.

The role emphasizes problem-solving, effective communication, and a customer-centric approach with on-site responsibilities at our Allentown location.