Customer Service Representative

Uline; Allentown (Lehigh County); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

Generous paid time off

Tuition assistance

Job summary

Uline, a family‑owned company and North America’s leading distributor of shipping, industrial, and packaging materials, is seeking a Customer Service Representative in Allentown, PA. You will handle orders, answer questions, and help customers navigate our world‑class ordering systems.

We offer thorough training, a supportive team in a collaborative in‑person setting, competitive benefits, and opportunities for growth. Pay ranges from $25 to $30 per hour with strong earning potential.

Qualifications

• High school diploma or equivalent; bachelor's preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders, provide product recommendations, and handle inquiries using our ordering system.
• Be a product and solutions expert; answer questions about products, pricing, and shipping.
• Build relationships with customers via phone, email, and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Communication skills

Problem-solving

Listening skills

Customer service experience

Education

High school diploma

Bachelor's degree preferred

Job description

Customer Service Representative

Pay from $25 to $30 per hour with significant growth and earning potential!

Pennsylvania Branch

700 Uline Way, Allentown, PA 18106

Morning Call's Top Large Employer of 2026!

Fast, friendly and customer focused. As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.




• Develop: Our professional environment offers one‑on‑one peer mentoring and room to grow in your career.




• Connect: Build strong relationships in our collaborative in‑person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world‑class technology.




• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.




• Build business relationships with customers over phone, email and chat.




• Understand customer needs and recommend Uline's best solutions.




• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.




• Excellent problem‑solving, listening and communication skills.




• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!




• Multiple bonus programs.




• Paid holidays and generous paid time off.




• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best‑in‑class, clean, modern facilities.




• First‑class fitness center and three miles of beautifully maintained walking trails.

About Uline

Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.

EEO/AA Employer/Vet/Disabled