On-Site Customer Solutions Advisor - Telecom

Afni, Inc.; Vail (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Career growth and advancement

Job summary

Afni, Inc. in Tucson, AZ is hiring a Call Center Representative to support customers for a leading telecommunications provider. The role requires problem solving, empathy, and personalized solutions, with on-site work in Tucson.

You will listen, ask questions, resolve a range of issues, and may upsell products or services. Prior call center experience helps but is not required, and training is paid.

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• GED or High School Diploma.
• Must be legally permitted to work in the United States.

Responsibilities

• Listen, ask questions, and uncover what customers really need.
• Research and resolve account, billing, service, device, and technical concerns.
• Troubleshoot issues requiring additional support.
• Recommend and sell products, services, upgrades, or additional lines based on customer needs.
• Confidently handle frustrated or challenging customers.
• Help retain customers by finding solutions that address their concerns.
• Navigate multiple systems and resources to resolve customer concerns.
• Work toward established customer experience and performance goals.

Skills

Customer service

Communication

Problem solving

Empathy

Sales skills

Education

GED or HS Diploma

Job description

Afni, Inc. in Tucson, AZ is hiring a Call Center Representative to support customers for a leading telecommunications provider. The role requires problem solving, empathy, and personalized solutions, with on-site work in Tucson.

You will listen, ask questions, resolve a range of issues, and may upsell products or services. Prior call center experience helps but is not required, and training is paid.