Customer Solutions Advisor - On-Site, Paid Training & Growth

Afni, Inc.; Benson (AZ); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Paid training

Medical insurance

Dental insurance

Vision insurance

Paid time off

Career growth

Zusammenfassung

Afni, Inc. is hiring on-site in Tucson, AZ for a Call Center Representative to support a leading telecommunications provider. You will engage customers in problem-solving conversations, offering personalized solutions and exploring product upgrades.

Typical pay is $17.50/hour with $0.50 on-site differential, plus a structured paid training program. The role is full-time, with benefits including medical/dental/vision insurance and PTO.

Qualifikationen

• Six months of customer service experience or related roles.
• GED or High School Diploma required.
• Must be legally permitted to work in the United States.
• Must be 18 years of age.

Aufgaben

• Listen, ask questions, and uncover what customers really need.
• Research and resolve account, billing, service, device, and technical concerns.
• Troubleshoot issues requiring additional support.
• Recommend and sell products, services, upgrades, or additional lines based on customer needs.
• Handle frustrated or challenging customers professionally.
• Help retain customers by addressing concerns with effective solutions.
• Navigate multiple systems to resolve customer issues.
• Work toward established customer experience and performance goals.

Kenntnisse

Problem-solving

Empathy

Communication

Critical thinking

Sales orientation

Ausbildung

GED or High School Diploma

Jobbeschreibung

Afni, Inc. is hiring on-site in Tucson, AZ for a Call Center Representative to support a leading telecommunications provider. You will engage customers in problem-solving conversations, offering personalized solutions and exploring product upgrades.

Typical pay is $17.50/hour with $0.50 on-site differential, plus a structured paid training program. The role is full-time, with benefits including medical/dental/vision insurance and PTO.