Customer Solutions Advisor (On-Site) - Tucson

Afni, Inc.; Catalina (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid training

Medical, dental, and vision insurance

Paid time off

Career growth and advancement

Full-time, 40-hour work week

Job summary

Afni, Inc. in Tucson, AZ is hiring a Call Center Representative to support customers for a leading telecommunications provider. You’ll handle conversations that require problem-solving, empathy, judgment, and personalized solutions.

On-site role offers $17.50/hour (base $17.00 + $0.50 differential), full-time 40 hours, paid training, and benefits including medical, dental, and vision insurance, plus PTO and opportunities for growth.

Qualifications

• Six months of customer service experience.
• GED or High School Diploma required.
• Legally permitted to work in the United States.

Responsibilities

• Listen, ask questions, and uncover what customers really need.
• Research and resolve account, billing, service, device, and technical concerns.
• Troubleshoot issues requiring additional support.
• Recommend and sell products, services, upgrades, or additional lines based on customer needs.
• Confidently handle frustrated or challenging customers.
• Help retain customers by finding solutions that address their concerns.
• Navigate multiple systems and resources to resolve customer concerns.
• Work toward established customer experience and performance goals.

Skills

Customer service

Communication skills

Problem solving

Sales aptitude

Education

GED or HS Diploma

Tools

AI tools

Job description

Afni, Inc. in Tucson, AZ is hiring a Call Center Representative to support customers for a leading telecommunications provider. You’ll handle conversations that require problem-solving, empathy, judgment, and personalized solutions.

On-site role offers $17.50/hour (base $17.00 + $0.50 differential), full-time 40 hours, paid training, and benefits including medical, dental, and vision insurance, plus PTO and opportunities for growth.