On-Site Customer Solutions Advisor — Problem Solver

Afni, Inc.

Tucson (AZ)

On-site

USD 21,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Career growth opportunities

Paid training

Job summary

Afni, Inc. is hiring a Customer Service & Solutions Advisor for our Tucson, AZ facility. This on-site, full-time role offers $17.50/hour ($17.00 base + $0.50 onsite differential) and paid training.

You’ll help customers of a leading telecommunications provider with problem-solving, empathy, and personalized solutions, handling account, billing, service, and technical issues. This 40-hour work week includes medical, dental, and vision insurance, paid time off, and opportunities for career growth

Qualifications

Six months of customer service experience.
Must be 18 years of age.
GED or High School Diploma.
Must be legally permitted to work in the United States.

Responsibilities

Listen, ask questions, and uncover what customers really need
Research and resolve account, billing, service, device, and technical concerns
Troubleshoot issues requiring additional support
Recommend and sell products, services, upgrades, or additional lines based on customer needs
Confidently handle frustrated or challenging customers
Help retain customers by finding solutions that address their concerns
Navigate multiple systems and resources to resolve customer concerns
Work toward established customer experience and performance goals

Skills

Customer service experience

Communication skills

Problem solving

Education

GED or High School Diploma

Job description

Afni, Inc. is hiring a Customer Service & Solutions Advisor for our Tucson, AZ facility. This on-site, full-time role offers $17.50/hour ($17.00 base + $0.50 onsite differential) and paid training.

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