Customer Solutions Advisor - On-Site (Tucson)

Afni, Inc.; Tucson (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Paid training

Full-time, 40-hour work week

Career growth opportunities

Job summary

Afni, Inc. in Tucson, AZ is seeking a Call Center Representative to help customers solve problems with a human touch. This on-site role offers paid training, full-time hours, and a starting pay of $17.50 per hour (base $17.00 plus $0.50 onsite differential).

You’ll assist customers by resolving account, billing, service, device, and technical concerns, using empathy and good questions. Experience is helpful but not required; 18+ and GED or HS diploma required; must be able to work in person at

Qualifications

• Six months of customer service experience is helpful but not required.
• Must be 18 years of age.
• Must have GED or High School Diploma.
• Must be legally permitted to work in the United States.

Responsibilities

• Listen, ask questions, and uncover customer needs
• Research and resolve account, billing, service, device, and technical concerns
• Troubleshoot issues requiring additional support
• Recommend and sell products, services, upgrades, or additional lines
• Navigate multiple systems and resources to resolve customer concerns
• Work toward established customer experience and performance goals

Skills

Customer service

Communication

Problem solving

Empathy

Education

GED or High School Diploma

Tools

AI-assisted tools

Job description

Afni, Inc. in Tucson, AZ is seeking a Call Center Representative to help customers solve problems with a human touch. This on-site role offers paid training, full-time hours, and a starting pay of $17.50 per hour (base $17.00 plus $0.50 onsite differential).

You’ll assist customers by resolving account, billing, service, device, and technical concerns, using empathy and good questions. Experience is helpful but not required; 18+ and GED or HS diploma required; must be able to work in person at