Customer Solutions Advisor — On‑Site Tucson

Afni, Inc.; Marana (AZ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Starting pay

Full-time schedule

Paid training

Health insurance

Paid time off

Career growth

Job summary

Afni, Inc. in Tucson, AZ is hiring on-site Call Center Representatives to help customers with problem-solving, empathy, and personalized solutions. You will assist customers through conversations that require judgment and the ability to offer tailored options, while meeting performance goals.

The role includes a base wage plus on-site differential, paid training, and full-time hours. Prior call center experience is helpful but not required; benefits are provided including health coverage and PTO.

Qualifications

• Six months of customer service experience
• Must be 18 years of age
• GED or High School Diploma
• Must be legally permitted to work in the United States

Responsibilities

• Listen, ask questions, and uncover what customers really need
• Research and resolve account, billing, service, device, and technical concerns
• Troubleshoot issues requiring additional support
• Recommend and sell products, services, upgrades, or additional lines based on customer needs
• Confidently handle frustrated or challenging customers
• Help retain customers by finding solutions that address their concerns
• Navigate multiple systems and resources to resolve customer concerns
• Work toward established customer experience and performance goals

Skills

Problem-solving

Empathy

Judgment

Personalized solutions

Education

GED or High School Diploma

Job description

Afni, Inc. in Tucson, AZ is hiring on-site Call Center Representatives to help customers with problem-solving, empathy, and personalized solutions. You will assist customers through conversations that require judgment and the ability to offer tailored options, while meeting performance goals.

The role includes a base wage plus on-site differential, paid training, and full-time hours. Prior call center experience is helpful but not required; benefits are provided including health coverage and PTO.