In-Person Customer Solutions Advisor (Tucson)

Afni, Inc.; Green Valley (AZ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Career growth opportunities

Paid training

Job summary

Afni, Inc. is hiring a Customer Service & Solutions Advisor for the Tucson, AZ facility. This is a full-time, on-site role offering $17.50/hour (base $17.00 + $0.50 onsite differential) with paid training and a 40-hour work week.

You will help customers solve problems that require empathy, judgment, and personalized solutions, supporting a leading telecommunications provider. Excellent communication and problem-solving skills are essential.

Qualifications

• Six months of customer service experience
• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States

Responsibilities

• Listen, ask questions, and uncover what customers really need
• Research and resolve account, billing, service, device, and technical concerns
• Troubleshoot issues requiring additional support
• Recommend and sell products, services, upgrades, or additional lines based on customer needs
• Confidently handle frustrated or challenging customers
• Help retain customers by finding solutions that address their concerns
• Navigate multiple systems and resources to resolve customer concerns
• Work toward established customer experience and performance goals

Skills

Customer service

Problem solving

Education

GED or High School Diploma

Job description

Afni, Inc. is hiring a Customer Service & Solutions Advisor for the Tucson, AZ facility. This is a full-time, on-site role offering $17.50/hour (base $17.00 + $0.50 onsite differential) with paid training and a 40-hour work week.

You will help customers solve problems that require empathy, judgment, and personalized solutions, supporting a leading telecommunications provider. Excellent communication and problem-solving skills are essential.