On-site Customer Service Team Lead: Lead & Elevate Support

Uline Inc.; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance and 401(k) with 6% 1-

Multiple bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

Cafe with affordable meals

On-site fitness center

Best-in-class facilities

Job summary

Uline Inc. in Kenosha, WI is seeking a Customer Service Team Lead to coach and empower a fast, friendly, customer-focused team. The role centers on training, quality reviews, and driving a high standard of service for every customer interaction.

You will review interactions across phone and email, provide coaching, and report on performance metrics. The position emphasizes leadership in a growing, on-site setting with strong growth potential.

Qualifications

• 3+ years of customer service experience.
• 2+ years in a leadership/supervisory role (preferred).
• High School diploma or equivalent required; Bachelor's degree preferred.

Responsibilities

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Customer service experience

Leadership experience

Effective communication

Education

High School diploma or equivalent (required)

Bachelor's degree preferred

Job description

Uline Inc. in Kenosha, WI is seeking a Customer Service Team Lead to coach and empower a fast, friendly, customer-focused team. The role centers on training, quality reviews, and driving a high standard of service for every customer interaction.

You will review interactions across phone and email, provide coaching, and report on performance metrics. The position emphasizes leadership in a growing, on-site setting with strong growth potential.