Bilingual Customer Service Team Lead — Coach & Elevate Support

Uline Inc.; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays

Tuition assistance

Paid time off

On-site fitness center

Walking paths

Cafe with local restaurants

Modern facilities

Job summary

Uline, a leading distributor with a long-standing presence in Kenosha, is seeking a Bilingual Customer Service Team Lead to coach reps, uphold quality interactions, and drive swift, friendly resolutions. This on-site role emphasizes policy knowledge, performance reviews, and continuous coaching to improve customer outcomes.

The position requires leadership experience, strong communication, and bilingual fluency in English and Spanish, with competitive hourly pay and growth potential in a

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years of leadership/supervisory experience preferred.
• Effective communication skills.
• Bilingual (English/Spanish) - fluent in both verbal and written forms.

Responsibilities

• Coach and develop Bilingual Customer Service Representatives in product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Leadership experience

Coaching

Effective communication

Bilingual (English/Spanish)

Customer service

Education

High School diploma or equivalent

Bachelor’s degree

Job description

Uline, a leading distributor with a long-standing presence in Kenosha, is seeking a Bilingual Customer Service Team Lead to coach reps, uphold quality interactions, and drive swift, friendly resolutions. This on-site role emphasizes policy knowledge, performance reviews, and continuous coaching to improve customer outcomes.

The position requires leadership experience, strong communication, and bilingual fluency in English and Spanish, with competitive hourly pay and growth potential in a