Customer Service Team Lead - $33-$38/hr + Growth

Uline; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Paid holidays

Paid time off

Tuition Assistance

Job summary

Uline in Kenosha, WI is seeking an experienced Customer Service Team Lead to ensure our representatives are trained to deliver fast, friendly, and customer-focused solutions. This on-site role offers opportunities for growth and development within a well-established company.

The position pays from $33 to $38 per hour with significant earning potential and a comprehensive benefits package including health insurance and a 401(k) match starting on day one.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• 3+ years of customer service experience.
• 2+ years in a leadership/supervisory role preferred.
• Excellent communication skills.

Responsibilities

• Coach and develop Customer Service Representatives in product knowledge, policies and procedures and metrics.
• Review phone, email and other customer interactions to evaluate quality and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Leadership

Coaching

Communication

Customer service

Education

High school diploma

Bachelor's degree preferred

Job description

Uline in Kenosha, WI is seeking an experienced Customer Service Team Lead to ensure our representatives are trained to deliver fast, friendly, and customer-focused solutions. This on-site role offers opportunities for growth and development within a well-established company.

The position pays from $33 to $38 per hour with significant earning potential and a comprehensive benefits package including health insurance and a 401(k) match starting on day one.