Bilingual Customer Service Team Lead - Growth & Coaching

Uline; Gurnee (IL); Vor Ort; USD 45.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) with employer match

Paid holidays & PTO

Tuition assistance

Zusammenfassung

Uline, a family-owned company known for legendary customer service, is seeking a Bilingual Customer Service Team Lead at the Kenosha, WI location. You will coach and empower representatives to deliver fast, friendly, and customer-focused solutions, ensuring adherence to policies and high quality interactions.

Join a team backed by 45+ years of success, with opportunities for growth, competitive pay, and a comprehensive benefits package, all in a dynamic on-site environment.

Qualifikationen

• High School diploma or equivalent required; Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years of leadership/supervisory experience preferred.
• Effective communication skills.
• Bilingual (English / Spanish) - Fluent in both verbal and written forms.

Aufgaben

• Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Kenntnisse

Leadership

Communication

Bilingual EN/ES

Coaching

Problem solving

Ausbildung

High School diploma or equivalent

Bachelor’s degree preferred

Jobbeschreibung

Uline, a family-owned company known for legendary customer service, is seeking a Bilingual Customer Service Team Lead at the Kenosha, WI location. You will coach and empower representatives to deliver fast, friendly, and customer-focused solutions, ensuring adherence to policies and high quality interactions.

Join a team backed by 45+ years of success, with opportunities for growth, competitive pay, and a comprehensive benefits package, all in a dynamic on-site environment.