Customer Service Manager - Lead Teams & Elevate Service

Uline; Racine (WI); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

PTO

Tuition assistance

Cafe

Fitness center

Modern facilities

Job summary

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, is seeking a Customer Service Department Manager at the Kenosha branch. The role focuses on empowering teams to deliver an exceptional customer experience and requires leading multiple customer service departments on site.

With 3+ years of management in customer service and a Bachelor’s degree, you will coach, develop, and optimize performance while supporting a robust benefits

Qualifications

• Bachelor’s degree required.
• 3+ years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Coaching

Team leadership

Customer service management

Performance evaluation

Education

Bachelor's degree

Job description

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, is seeking a Customer Service Department Manager at the Kenosha branch. The role focuses on empowering teams to deliver an exceptional customer experience and requires leading multiple customer service departments on site.

With 3+ years of management in customer service and a Bachelor’s degree, you will coach, develop, and optimize performance while supporting a robust benefits