Bilingual Customer Service Team Lead - Growth & Impact

Uline; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Bonus programs

Job summary

Uline, a leading distributor located at Kenosha, WI, seeks a Bilingual Customer Service Team Lead to coach and empower representatives. You will drive quality, efficiency and customer satisfaction while maintaining a fast, friendly, and professional service standard.

On-site at the Kenosha branch, you will guide teams through policies, product knowledge and performance reviews, ensuring strong communication and continuous improvement in daily operations.

Qualifications

• High School diploma or equivalent required; bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years in a leadership/ supervisory role preferred.
• Fluent in English and Spanish (bilingual).

Responsibilities

• Coach and develop Bilingual Customer Service Representatives in product knowledge, policies, procedures and metrics.
• Review phone, email and other interactions to evaluate quality and provide coaching.
• Provide feedback to management on processes to improve efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates and training.
• Handle escalated customer issues and provide weekly support for interactions.

Skills

Customer service

Leadership

Communication

Bilingual English/Spanish

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Uline, a leading distributor located at Kenosha, WI, seeks a Bilingual Customer Service Team Lead to coach and empower representatives. You will drive quality, efficiency and customer satisfaction while maintaining a fast, friendly, and professional service standard.

On-site at the Kenosha branch, you will guide teams through policies, product knowledge and performance reviews, ensuring strong communication and continuous improvement in daily operations.