Customer Service Team Lead — Grow, Coach & Elevate Service

Uline; Gurnee (IL); Presencial; USD 45 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) with match

Bonus programs

Paid time off

Tuition assistance

On-site gym

Resumo da oferta

Uline is seeking a Customer Service Team Lead at our Kenosha, WI location. You will coach and develop Customer Service Representatives, ensuring product knowledge, policy adherence, and performance metrics are met to deliver fast, friendly service.

You will review interactions, provide coaching and conduct performance reviews, while offering feedback to improve processes and customer satisfaction. This role emphasizes leadership and a hands-on, customer-first approach.

Qualificações

• 3+ years of customer service experience.
• 2+ years of leadership/supervisory experience preferred.
• High School diploma or equivalent required.

Responsabilidades

• Coach and develop Customer Service Representatives in product knowledge, policies and procedures, and performance metrics.
• Review phone, email and other interactions to evaluate quality and provide coaching.
• Provide feedback to management on processes to increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates and training.
• Handle escalated customer issues and provide weekly support for customer interactions.

Conhecimentos

Customer service

Leadership / supervision

Effective communication

Formação académica

High School diploma

Bachelor's degree preferred

Descrição da oferta de emprego

Uline is seeking a Customer Service Team Lead at our Kenosha, WI location. You will coach and develop Customer Service Representatives, ensuring product knowledge, policy adherence, and performance metrics are met to deliver fast, friendly service.

You will review interactions, provide coaching and conduct performance reviews, while offering feedback to improve processes and customer satisfaction. This role emphasizes leadership and a hands-on, customer-first approach.