Customer Service Manager: Lead High-Impact Teams

Uline; Gurnee (IL); Presencial; USD 85.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance and 401(k) with 6% up

Bonus programs

Paid holidays and generous PTO

Tuition assistance program

Descripción de la vacante

Uline, a family-owned leader in shipping, seeks a Customer Service Department Manager in Kenosha, WI to empower teams to deliver exceptional customer experiences. You will train Team Leads, guide daily operations across multiple customer service groups, and drive process improvements to maintain a high-performing culture.

The role requires a bachelor’s degree and 3+ years of customer service management experience, with a focus on coaching and developing staff.

Formación

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.

Responsabilidades

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Conocimientos

Leadership

Coaching

People management

Educación

Bachelor’s degree

Descripción del empleo

Uline, a family-owned leader in shipping, seeks a Customer Service Department Manager in Kenosha, WI to empower teams to deliver exceptional customer experiences. You will train Team Leads, guide daily operations across multiple customer service groups, and drive process improvements to maintain a high-performing culture.

The role requires a bachelor’s degree and 3+ years of customer service management experience, with a focus on coaching and developing staff.