Customer Service Team Lead — Lead, Coach & Elevate Service

Uline Inc.; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonuses

Paid holidays

Paid time off

Tuition assistance

On-site cafe and fitness facilities

Job summary

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, seeks a Customer Service Team Lead in Kenosha, WI. You will coach representatives to deliver fast, friendly, customer-focused service and empower them to be problem solvers.

The role offers training, growth, and a comprehensive benefits package with on-site resources and a strong emphasis on teamwork and quality interactions with customers.

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years in a leadership/supervisory role preferred.
• Effective communication skills.

Responsibilities

• Coach and develop Customer Service Representatives in product knowledge, policies and procedures and performance metrics.
• Review phone, email and other interactions to evaluate quality, track results and provide coaching and reviews.
• Provide feedback to management on processes to improve efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates and training.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Customer service

Leadership

Communication

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, seeks a Customer Service Team Lead in Kenosha, WI. You will coach representatives to deliver fast, friendly, customer-focused service and empower them to be problem solvers.

The role offers training, growth, and a comprehensive benefits package with on-site resources and a strong emphasis on teamwork and quality interactions with customers.