Customer Service Manager: Lead High-Performance Team

Uline Inc.; Kenosha (WI); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Bonuses

Paid time off

Tuition assistance

On-site gym

Cafe on-site

Job summary

Uline Inc. in Kenosha, WI is seeking a Customer Service Department Manager to lead our on-site teams and sustain the fast, friendly service our customers expect.

You will train team leads, manage daily operations of multiple customer service groups, review performance, and drive continuous improvement. A Bachelor's degree and 3+ years' leadership in customer service are required; salary ranges from $85,000 to $100,000 with full benefits.

Qualifications

• Bachelor's degree required.
• 3+ years of customer service management experience.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Education

Bachelor's degree

Job description

Uline Inc. in Kenosha, WI is seeking a Customer Service Department Manager to lead our on-site teams and sustain the fast, friendly service our customers expect.

You will train team leads, manage daily operations of multiple customer service groups, review performance, and drive continuous improvement. A Bachelor's degree and 3+ years' leadership in customer service are required; salary ranges from $85,000 to $100,000 with full benefits.