On-Site Customer Service Supervisor – Training & Support

okgov; Virginia; On-site; USD 26,000 - 32,000; Full time

Job summary

The Department of Corrections in Oklahoma seeks a Customer Service Representative II to provide information and services to customers, both internal and external. This on-site role at Northeastern Oklahoma Correctional Center involves handling inquiries, processing requests, and supporting daily operations in a fast-paced environment.

Responsibilities include supervising staff, managing informational materials, and ensuring accurate documentation.

Qualifications

• One year of sales, public contact work, handling and processing mail or general office clerical work.
• Plus one additional year of customer service, mail room operations or technical clerical work.

Responsibilities

• Supervises employees engaged in providing services and information to customers.
• Responds to requests for informational materials and manages material inventory.
• Prepares notices and sends copies to customers; reconciles billing discrepancies and issues reminders.
• Receives customers or visitors; answers calls; directs requests to the appropriate service.
• Operates equipment and screens, verifies documents for accuracy and compliance.

Job description

The Department of Corrections in Oklahoma seeks a Customer Service Representative II to provide information and services to customers, both internal and external. This on-site role at Northeastern Oklahoma Correctional Center involves handling inquiries, processing requests, and supporting daily operations in a fast-paced environment.

Responsibilities include supervising staff, managing informational materials, and ensuring accurate documentation.